Scott Brown
Controls Service Manager
Value Delivered
Scott oversees the service department, delegating service requests to help ensure the right technician tackles each job, addressing customer concerns, and maintaining quality control. He manages the service team, fostering a productive work environment and keeping technicians up to date with new training.
To help ensure happy customers, efficient operations, and a well-functioning team, Scott analyzes performance metrics, identifies areas for improvement, and implements strategies to streamline service.
Expertise
Scott has been in the construction industry for the past 10 years, concentrating on sales and customer service for the last seven.
He joined EMCOR at the start of 2024 as the Controls Service Manager. His skills in customer retention and leadership play a significant role in leading the controls service group.
The Personal Side
Scott enjoys spending time with his wife and three kids, and loves rooting for FC Cincinnati and the Bengals.